We are currently awaiting new stock of our snow cards, so will not be able to guarantee delivery of all new cards until closer to the winter season. If you require a card for a particular date (such as a birthday or other special occasion), please let us know so we can fast track your cards and get them printed and sent ASAP. Alternatively if you are passing through the Taupo area this summer, you can pick up your cards from Mt Ruapehu Snow HQ at 32a Roberts Street.
Please note we require a photo on file and proof of age documentation (e.g. birth certificate, passport) for any Infant/Child/Youth/Super or Super Super Season Passes, before new cards can be printed. For Tertiary Student Season Passes, we require proof of full-time enrollment for the 2019 academic year. Provided we have all this information, you will receive your cards in the mail by the end of May 2019. Photos and ID can be uploaded at any time via your online profile at https://www.mtruapehu.com/login.
Please note if any of the passes you purchased were reloads on to existing cards, you will not be sent a new card in the mail for these passes.