Mt Ruapehu introduced a new website in 2018. If you haven't registered with this website before, you'll need to do so before you purchase or reload your pass.
Go to the Login button at the top of the home page, then choose ‘Register’ at the bottom of that page. Fill out all of your details and hit submit. You’ll then receive an email to validate your account. Follow the instructions in that to complete your registration.
You can then log in (with your password, Facebook, or Google) and your existing card number should already be attached to your profile so you can reload your card for this and future seasons. Existing customers are matched based on first name, last name and date of birth.
If this doesn’t work and you are charged for a new snow card, something has gone wrong with your profile, so please contact our team <<here>> .