Mt Ruapehu Snow Card fees non-refundable.
The $5 fee applicable to your Snow Card helps to cover the cost of these RFID cards, associated printers, system licence fees and the ongoing replacement of Axess gates and other hardware. This allows us to keep improving your experience at our ski areas with new initiatives, e.g. the introduction of Click & Collect terminals. It also encourages our guests to keep the same card instead of frequently returning their card for a refund and purchasing a new one on their next visit, which reduces our shared environmental impact.
Any pass holders who will be unable to return to our ski areas to reuse their card in the future, or who have purchased a replacement and since found their original card, can drop their cards at any of our Guest Services offices to be recycled.