Under Alert Level 2, we will need to operate our ski areas at a lower daily capacity limit, to ensure safe outcomes for those who visit, including through physical distancing.
Our capacities will be reduced to 2,550 guests at Tūroa and 3,050 at Whakapapa. While this is down on what we would consider a ‘busy’ weekend day, which can attract up to 5,000 guests, these capacity limits sit comfortably above our average daily guest numbers, excluding closed weather days, of approximately 1,900 guests on each side. Weekdays will remain the best days to visit the maunga when demand is less likely to see constraints.
Our plan at Alert Level 2, is not to bring in bookable parking. This will be assessed as we go but our plan is to manage our capacity limits as above, operating a one in one out approach to parking if and when we reach that capacity. As noted above, we expect greater visits on the weekends and this one in one out approach will be more likely to be in play then.
We are committed to preventing the spread of Covid-19 and as such, there are some further rules we want you to acknowledge at Alert Level 2 when we return to the maunga:
- Don’t visit if you are ill – please stay home, rest up and come back when you are feeling better, having observed all Covid-19 health and safety recommendations.
- Face coverings are required whilst on the lifts, in any queue and whilst in any indoor space. It is recommended to wear them at all other times for everyone’s safety.
- Everyone must scan or sign in – there will be QR codes around the plaza at each ski area and additional unique ones will also need to be scanned at certain facilities. Use those and supporting contact tracing.
- Be patient – as stated above, we are going to have to limit capacity to support physical distancing protocol. This will also include a limited number in the likes of cafés. Please follow any signage and direction provided by staff.
- Wash your hands. Wash your hands. Wash your hands.
- Whilst operating under Alert Level 2, all Mt. Ruapehu facilities and outlets will be cashless.
Be positive – we’ve missed out on too much snow, let’s work together to stay safe and ensure we can max out the rest of the season.