My Account

Troubleshooting

• Why can't I see any Buddy Pass vouchers in my profile?
• Why is the website not recognising my email address when I try to log in?
• How do I access my pass holder discounts online?
• I'm trying to reset my password but it says my registration is incomplete?
• How do I update my contact details, or submit pass photos/ID?

General Info

• I'm not receiving newsletters or Season Pass sale reminders anymore. How do I fix this?
• How can I access my child's Buddy Pass vouchers?
• Can I track how many days I've skied on my pass in my online account?
• I have a Season Pass or Life Pass. How do I use my Buddy Pass perk?
• How do I reload my snow card with a pass for this year?
• How does my Snow Card work?