Mt Ruapehu Help Center home page
Submit a request
Sign in
  1. Mt Ruapehu
  2. My Account

My Account

Troubleshooting

  • Why can't I see any Buddy Pass vouchers in my profile?
  • Why is the website not recognising my email address when I try to log in?
  • How do I access my pass holder discounts online?
  • I'm trying to reset my password but it says my registration is incomplete?
  • How do I update my contact details, or submit pass photos/ID?

General Info

  • I am not receiving newsletters anymore. How do I fix this?
  • How can I access my child's Buddy Pass vouchers?
  • Can I track how many days I've skied on my pass in my online account?
  • I have a Season Pass or Life Pass. How do I use my Buddy Pass perk?
  • How do I reload my snow card with a pass for this year?
  • How does my Snow Card work?
Mt Ruapehu
Powered by Zendesk